Free Shipping On US Orders $100+

Privacy

What Information Do We Collect and How Do We Use It?

Sutro Footwear collects customer information in an effort to improve our customers shopping experience, to communicate with our customers about our products, services and promotions, and to enhance and improve the performance and accuracy of our operations and website. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a promotion or survey. Sutrofootwear.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order — such as an order confirmation notice, as well as send you other information that we believe may be of interest to you. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design, the products and services we offer and the way in which we offer them. Sutro Footwear recognizes that it must maintain and use customer information responsibly.

To serve you better and improve our performance, we may combine information you give us online, in our stores. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.

Sutro Footwear does NOT share information you provide to us with any other or 3rd party

You can always update or delete your personal information on our web site. If at any time you would like us to delete any of your personal information on file, just e-mail our customer service at info.sutrofootwear@gmail.com.

 

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

We may also use various mechanisms to track activity on our website, including cookies or web beacons, sometimes in connection with select partners. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie. We use the information collected by these technologies to study use of our website, to refine and improve our customer service and performance, and to detect and prevent misuse or fraud. These and other technologies also allow delivery of advertising that directly relates to offers that may be of interest to you. If, however, you'd prefer not to receive relevant banner advertisements, you may opt out at any time by visiting www.networkadvertising.org/managing/opt_out.asp. You may also delete cookies, including those associated with web beacons, by following the directions in your browser software. If you delete your cookies, use a different browser, or buy a new computer, some functionality of the website may change, and you may need to renew an opt-out choice if you have made one. We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Visit www.macromedia.com/support/documentation/en/flashplayer/help/ to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.

We do not store, compile nor share credit card information with third parties except: 1) for the purpose of processing payment,  2) with an outside company which monitors all credit card transactions for fraud for products you've ordered and as required by law and 3)As you browse Sutrofootwear.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you.  If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising.  (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

Under 13

If you are under the age of 13, you are not permitted to submit any personal information to Sutrofootwear.com. Sutrofootwear.com is intended for users who are 13 years of age and older. We do not knowingly collect information from individuals under the age of 13. If a parent, guardian or anyone else becomes aware of personal information we have collected from an individual under the age of 13, please contact us via email: info.sutrofootwear@gmail.com

Security

When ordering with us, we undertake steps to secure our customers personal information and credit card data. At SutroFootwear.com, we employ 118-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information when placing an order and transmitting that information to our systems to be processed.

Google Analytics

Sutro Footwear uses Google Analytics, and it may record visits to this Site, what website you came from to get here, how long you stay for, what kind of computer you’re using, and other simple pieces of information about your visit to the Site.

To opt out of Google Analytics reporting on any site, install the browser add-on available from Google: https://tools.google.com/dlpage/gaoptout/.

Sutro Footwear may access data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics. To opt out of demographic and interest-based information in the Google network, use Google's Ad Settings page: https://www.google.com/settings/ads.

 

Join our Mailing List

Sign up to receive our email updates

Search our store