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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

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SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

MEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5



Easy Returns

Returns are free on orders placed within the contiguous U.S. if requested within 14 days of receiving the shoes. We will only accept returns on items that are: unworn, unaltered, and in its original packaging. If shoes show any sign of obvious wear (creases, scuffs) they will not be accepted for return.

All items sent back to us need to be in its original packaging. Shoe boxes should NOT be used as the shipping box. Any item returned without its original shoe box or sent using the shoe box as the shipping package will result in a $8 restocking fee.

Final sale items are not eligible to be returned or exchanged.

We do not cover the cost of returns for International orders.

Click here to begin a return

Please allow up to 1-2 weeks for refunds to be processed. Depending on shipping time and credit card company processing, a refund may take up to 1-2 billing cycles to appear on your bank statement.

Easy Exchanges

To exchange for another style/size, simply place an order for the pair that you'd like to exchange for. Send back the pair that did not work for you. We will issue a full refund for that pair once we receive it back.
Quantities are limited - this process ensures you reserve your desired size in a timely manner.

If you ordered an item using a promo code, please contact us at info@sutrofootwear.com to inquire about receiving an exchange code.

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