Not Satisfied?
Should you be unhappy with your purchase or would like to exchange for a different size or style, we can refund or exchange any unworn, unaltered, or defective merchandise within 30 days of the original purchase date. Please note that if shoes show obvious wear, they cannot and will not be exchanged/returned.
Returns Policy
Returns are easy, simply complete the Returns & Exchanges form included with your shipment. Shipping for returns will be at your own expense, unless we have erroneously shipped you an item. Please allow up to 1-2 weeks for refunds to be processed. Depending on shipping time and credit card company processing time, a refund may take up to 1-2 billing cycles to appear on your bank statement.
Exchange Policy
Exchanges are easy, simply complete the Returns & Exchanges form with your desired style/size and include it with your return. To verify that item is in stock and ready to be exchanged we highly encourage you to inquire with customer service first at info.sutrofootwear@gmail.com for live accurate inventory feed.
